Privacy / Data Protection Policy

Kriti Therapy complies with their obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorized access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. This privacy notice tells you what to expect us to do with your personal information.

Contact details:

Telephone: 07867 487 616

Email: info@krititherapy.com

What information Kriti Therapy collects and uses, and why:

We collect or use your personal data that you have provided in the client consent form;

To provide services that clients have requested.
To contact those clients as necessary in accordance with the services they have requested.
To collect or use the personal information (Name, contact details & marketing preferences) for information updates or marketing purposes.
To collect or use the personal information to protect client welfare
To maintain our own accounts and records.

Lawful bases and data protection rights:

Our lawful bases for collecting or using personal information to provide services, information updates, marketing or market research purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

How long we keep information:

Personal data that we process shall not be kept for longer than is necessary. We will retain client data for a minimum period of 7 years which is necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your rights and your personal data:

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to access, update or to delete the information that Kriti Therapy have on you.
The right to withdraw your consent to the processing at any time.
The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller (known as the right to data portability), (where applicable).
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
The right to object to the processing of personal data (where applicable).
The right to lodge a complaint with the Information Commissioners Office (see below).

Duty of confidentiality:

We are subject to a common law duty of confidentiality. Any information collected from you as a client, including your contact details will be held in the strictest confidence. Your privacy will be respected. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. No information will be passed on to any external parties unless required by law.

However, there are circumstances where we will share relevant health and care information. Exceptional circumstances of confidentiality include where there is a criminal or civil court case where a court order has demanded disclosure, and where there is good cause to believe that failing to disclose information would cause danger or harm to the client or others.

Cookies:

Like any other website, our website uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Consent:

By using our website, you hereby consent to our Privacy Policy. We may update this Privacy Policy from time to time, and we invite you to check this page periodically to ensure you are happy with any changes to it.

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 21 October 2024